Self-exclusion Policy

Purpose and scope

Orisbet's self-exclusion policy sets out a formal framework to help customers pause gambling activity on all Orisbet platforms. The policy supports responsible gaming obligations and ensures consistent application of access restrictions across casino and sports betting services.

Definitions

Self-exclusion means a customer requests that access to their Orisbet account be restricted for a defined period. The period may be extended or terminated earlier only in accordance with this policy.

Scope

This policy applies to all Orisbet products and services and to any accounts held by the same legal person or individual, where applicable, across the platform.

Self-exclusion options and durations

• Indefinite self-exclusion.
• Fixed-term options: 7 days, 1 month, 3 months, 6 months, 12 months.

Activation (how to self-exclude)

To initiate self-exclusion, sign in to your Orisbet account, access your profile details, select Self-Exclusion, choose the duration, and confirm. Upon confirmation, access to the account will be blocked for the selected period.

Effects during the self-exclusion period

During the self-exclusion period you will not be able to log in to your Orisbet account or engage in gambling activities on the platform. If you have open bets, settlements or transfers, those matters will be managed in accordance with the platform's risk controls and the applicable Terms and Conditions.

Reactivation or extension

At the end of the selected self-exclusion period, access to the account will be restored unless you have opted to extend. If you wish to terminate self-exclusion earlier, you may request termination via your profile, subject to identity verification. Reactivation may take up to 24 hours to complete after the request is submitted and verification is completed.

Cross-product and multiple accounts

If you hold more than one account with Orisbet or have linked profiles, self-exclusion should be applied to all such accounts to ensure comprehensive protection. Orisbet may enforce cross-product self-exclusion in accordance with this policy and applicable regulatory requirements.

Data handling, privacy, and KYC/AML

All self-exclusion records are retained and processed in accordance with Orisbet's privacy and data protection policies and applicable KYC/AML obligations. Initiating, extending, or terminating self-exclusion does not suspend these obligations. If reactivation requires identity verification, you must complete the appropriate checks before access is restored.

Information, support, and responsible gaming resources

Orisbet provides in-platform information and tools to support responsible gaming. For assistance beyond this policy, contact Orisbet Support through the channels provided on the platform.

Change control and communications

Orisbet may update this policy from time to time. Material changes will be communicated to customers, and continued use of Orisbet services after the change constitutes acceptance of the updated policy.

Dispute resolution

Disputes relating to self-exclusion are handled in accordance with Orisbet's general Terms and Conditions and the platform's established dispute resolution processes.

Governing law

This policy is governed by the laws applicable to Orisbet's licensing and regulatory regime, as described in the platform's Terms and Conditions.